Shipping & Returns
Couture Rocks is pleased to provide insured shipping with each online purchase. Once an order has been placed, you will receive an automated confirmation reply. All in-stock items are shipped by United States Postal Service within 72 hours. Items not available for immediate delivery are considered a Special Orders and an estimated delivery time will be emailed to you within 24 hours of your online order. Most Special Orders are filled within three to four weeks.
Priority Mail (2-3 days) charge is a flat rate of $15 anywhere in the continental United States (AK and HI may be slightly higher)
Express Mail is a flat rate of $35 anywhere in the United States
USPS overnight shipping is not available to some towns. We will confirm your zip code and estimated delivery time.
We do not ship overseas
Easy Returns & Exchanges
At Couture Rocks, we take great pride in our reputation for quality products at an exceptional value. If for any reason you are dissatisfied with your purchase, we will promptly issue a store credit or exchange the merchandise. However, if you decide to return a fine jewelry item, we ask that you do so within 14 days of the purchase date. Special and Custom Orders may not be returned. If an item is returned after the 14-day grace period, you may be subject to a 30% restocking fee.
When exchanging or returning an item, you are responsible for the cost of returning it to us. If we exchange an item of equal or less value, shipping is free of charge; however, if you want to upgrade your method of shipping or purchase additional items, you are responsible for any additional shipping costs. When returning an item for a store credit, you are responsible for the cost of shipping it to us. And, we are not able to reimburse you for any original shipping charges. If however, we inadvertently ship you an incorrect item, we will reimburse you for the cost of returning the merchandise to our office and you will not be charged for shipping replacement merchandise.
All returned merchandise must have a Return Authorization Number. Please call us at (817) 742-1105 to receive your number. If you prefer, you may also email us at: Carinthia@couturerocks.biz This RA Number must be written on the shipping label and the package must include the original invoice or a copy. We request your item be returned by using United States Postal Service (USPS) to the following address:
2140 E. Southlake Blvd.Ste L353
Southlake, TX 76092